Halden is in the danger zone. Renewal in 96 days. Book an intro with the new VP this week.
A WEEK WITH YOUR HEAD OF ACCOUNTS
Five useful questions to ask your agent during the week.
You start each conversation. The free Brain does not monitor your accounts or send reminders in the background.
The Brain
Ask which accounts need attentionShare the signals for each key client.
Check a warning signSilence, new faces, contract questions.
Prep a meetingAgenda, questions, one topic to avoid.
Work through a tough conversationWords tied to the account goal.
Draft the recapNext steps with owners and dates.
MONTUEWEDTHUFRI
You
Pick the top three.
Make the calls.
Read for five minutes.
Have the conversation.
Review and send.
MON
Ask which accounts need attention
Share the signals for each key client.
You: Pick the top three.
TUE
Check a warning sign
Silence, new faces, contract questions.
You: Make the calls.
WED
Prep a meeting
Agenda, questions, one topic to avoid.
You: Read for five minutes.
THU
Work through a tough conversation
Words tied to the account goal.
You: Have the conversation.
FRI
Draft the recap
Next steps with owners and dates.
You: Review and send.
ASK IT ANYTHING ABOUT A CLIENT
Tell it what you know. Get a practical next move and words to use.
Risk radar
Checks the signals you share and suggests what to do next.
You: Halden went quiet after their new VP started. Renewal in 96 days.
Brain: That is worth checking now. Ask for a short intro to the new VP and bring a one-page summary of results. Silence is a signal, not proof they are leaving.
Renewal clock
A starting rhythm for the months before renewal.
You: Can I raise our rate 8% in April?
Brain: Maybe. When does the contract renew, what notice is required, and what result would the client recognise? Talk through the value and the new scope before sending a rate notice.
Account plan
A dated plan per client, built on one goal.
You: Plan the next 90 days for Brightwell. Goal: grow.
Brain: Start with a results check and a conversation about the sponsor’s priorities. Then test a small next step. Give each action an owner and date once you know who is involved.
Meeting prep
Agenda, questions and the one topic to avoid.
You: Prep me for tomorrow’s QBR with Tern.
Brain: Open with their goals, not your work. Three results against those goals. Two questions about next quarter. Don’t raise the invoice dispute in the room; take it offline with finance.
Tough negotiations
Work through scope, deadlines and rates with the client.
You: The client wants two more features by Friday. The team says it is not possible.
Brain: First check the real constraint with the delivery lead. Then ask what must be live on Friday. Offer a clear trade-off: keep the date with less scope, or keep the scope with more time or capacity.
Also: stakeholder maps, portfolio health scores and email templates. Based on documented founder lessons, with fictional example clients.
https://armando.avo42.com/mcp/
WHAT IT LOOKS LIKE IN CLAUDE
One question. A plan you can act on in 48 hours.
Halden went quiet after their new VP started. Renewal is in 96 days. Should I worry?
Used Armando’s Brain · risk-radar, renewals-expansion
Risk: Medium · Renewal: in 96 days
Seen: replies slowed; a new senior person nobody introduced you to.
Might mean: the VP is reviewing suppliers, or your contact lost influence. Both are guesses.
Next 48 hours
Ask your contact for a 15-minute intro to the VP this week.
Prepare a one-page summary of results since the contract started.
Call instead of email.
Ask the client: “What does the new VP want to see from us in the next quarter?”
Illustrative answer for a fictional client. The assistant uses only the context you give it.
THE RENEWAL RUNWAY
Most renewals are decided months before the contract ends.
PICK HOW TO CONNECT IT
Free. One URL. Two minutes.
https://armando.avo42.com/mcp/
01Open Claude, then Settings, then Connectors.
02Choose Add custom connector.
03Name it Armando’s Brain and paste https://armando.avo42.com/mcp/
04Save. Start a chat and ask: “Plan my next 90 days for [client].”
We built a software agency from zero to 110 people. Account management became a big part of how we kept and grew client relationships. We wrote down what we learned for your agent.
0 → 110people, built from scratch
+17%revenue growth through account management
+20%EBITDA growth through account management
Historical results in our own agency. Not Armando customer outcomes.
HOW IT WORKS
Connect. Give context. Act.
01ConnectPaste the URL into your assistant. Once.
02Ask“Here are the signals from three clients. Which needs attention?”
03Act“Start with the one who stopped replying.”
FREE PLAYBOOK, PAID PRODUCT
Start with the free playbook. Add your accounts when you’re ready.
A plug that lets an AI assistant like Claude, ChatGPT or Cursor read an outside source. You paste one URL into your assistant once. After that it can read our playbook whenever you ask about a client.
Is it really free?+
Yes. The Brain is our playbook and founder lessons, free to connect and use. No sign-up today.
What does it see about my clients?+
The MCP server receives the question your assistant sends to consult_brain and returns playbook text. It has no access to your client systems or account history. You can keep names and sensitive details out of the question. Your assistant handles what you share with it under its own terms.
Who wrote it?+
Leszek Knoll and Matt Warcholinski. We built a software development agency from zero to 110 people and exited. Account management drove 17% revenue growth and 20% EBITDA growth there. These are historical founder results, not Armando customer outcomes.
How is it different from Armando?+
The Brain is the playbook. Armando runs it on your real clients: shared client context, reminders in Slack and a plan per account.
Does it watch my accounts automatically?+
No. Ask your assistant a question and give it the relevant client context. The Brain returns the right playbook; your assistant applies it. It does not monitor accounts or send reminders on its own.
Is it legal or financial advice?+
No. For contract terms, liability or tax, ask a lawyer or accountant. The Brain talks in probabilities, not promises.
Leave your email and we’ll tell you when the Brain gets new lessons. We’re collecting interest now; no emails are being sent yet.
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